Question 1

How do I know a part fits my scooter?

Accepted Answer

Many product pages list the models the part fits. If your model is not listed, or you are not sure, send us your model and registration number before you order and we will check it for you.

Question 2

How much is delivery?

Accepted Answer

Delivery within Dhaka is a flat ৳100. Delivery times are confirmed at checkout.

Question 3

Can I collect my order from the shop?

Accepted Answer

Yes. Choose pickup at checkout. Pickup at the counter is always free. We are at 267 Mannan Sarani, West Shewrapara, Mirpur, Dhaka 1216.

Question 4

How can I pay?

Accepted Answer

Cash on delivery or at pickup, bKash, or Nagad. For bKash and Nagad, send the payment and enter the transaction reference at checkout.

Question 5

Can I return a part?

Accepted Answer

Unused, unfitted parts in their original packaging can be returned within 14 days of delivery or pickup, with proof of purchase. Parts that have been fitted or used cannot be returned unless they are faulty.

Question 6

How do I book a service?

Accepted Answer

Book online and pick a time slot. Bookings open from tomorrow and up to 14 days ahead.

Question 7

Can you collect my scooter for a service?

Accepted Answer

Yes, within 12 km of the workshop. Pickup and drop costs ৳350, paid at the counter with the job.

Question 8

How do I check on my repair?

Accepted Answer

Enter your job card number and your phone number on the tracking page to see where your scooter is.

Question 9

When are you open?

Accepted Answer

Mon: Closed. Tue – Sun: 10:00 to 20:00.

Frequently asked questions

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